FAQs

Do any of your products contain Aristolochia or aristolochic acid?
Side effects relating to some varieties of the Aristolochia species under certain conditions have been documented since the early 1990's. Herbs containing these compounds are primarily used in China and have been banned in many countries of the world, including the United States. We’d like to assure you: ORGANIC INDIA does not use any of the Aristolochia species of herbs, or herbs containing aristolochic acid, in any of our products.

Are your products Kosher?
All of our products are certified Kosher except for Chyawanprash. The ghee used in Chyawanprash comes from a farm that is not certified Kosher.

Are your products gluten-free?
Yes, all of products including teas, supplements and psyllium are free of gluten containing ingredients.

How many tea bags are in each box?
18.

Do you have a printed catalog? There is a printed catalog contained inside every box of Tulsi Tea. This website features all of the products that we carry, including new products and updates to existing information.

Can you recommend a product for a particular ailment or illness? Unfortunately we cannot. We are not doctors and therefore cannot provide diagnoses. Please consult your healthcare practitioner.

How much caffeine is in your tea? Most of our Tulsi Teas are naturally caffeine-free. Green tea is a lesser processed form of the same tea plant (Camellia sinensis) that is used to make black tea, with lower caffeine content. Therefore several of our flavors available worldwide that contain green or black tea do have caffeine. These are the approximate caffeine levels:

What countries do you ship to and how much does it cost?
We do not ship outside of the United States.

Do you have an affiliate program?
Yes, we have a very active affiliate program. Please read more about it here.

When will a specific product be back in stock?
Please contact us and we will notify you when the product you want is back in stock.

How do you ensure your products are free of heavy metals?
Please read this blog post for a detailed explanation of how we test for heavy metals.

Do your teas contain sugar or natural flavoring? None of our teas are made with sugar. Sweet Rose, Cinnamon Rose, Sleep and Tummy all contain stevia. Our natural flavorings are made from pure, organic, unadulterated fruit extracts or essential oils. The following teas do not contain any natural flavorings:


How secure is your website?
These days, internet security is a big deal and consumers are, and should be, concerned about it. We are frequently asked about the security of organicindiausa.com. Internet security is a large, complex and constantly changing field, and we let the professionals handle it. ORGANIC INDIA USA does not host our own website. This means that we do not have a computer at our office that runs the website. We actually “rent” our website from BigCommerce.com. Big Commerce is one of the largest providers of e-commerce websites, with over 33,000 sites. E-commerce websites is all they do, and they do it well. In brief, Big Commerce lists the following protocols on their website:
“...hosted on our lightning-fast SAS 70 Type II certified servers. Our data center employs hacker deterrent security provisioning, three redundant network architectures and hardware firewalls.”
“All Bigcommerce stores are automatically PCI compliant, and our entire network is independently audited against stringent PCI security standards every three months. We're proud to be featured on both Visa and Mastercard's lists of PCI-compliant providers.”

Big Commerce provides connections with PayPal, USPS and FedEx. Our customers' transactions are handled entirely by Big Commerce and these other providers.

In the case of PayPal, the transaction occurs on PayPal's servers and only tells our website if the transaction has been approved or not. We have no control over PayPal's processing, which means that we have no visibility into our customer's account numbers, passwords, or other transaction details other than the amount.

Credit card transactions are a little different. The customer enters their credit card on our website, but that data is encrypted and immediately sent to our credit card processor, Authorize.net. We have no way of recording or even viewing a customer's credit card number. We can process refunds through Authorize.net, but even then we can't see the credit card number. Once Authorize.net charges the card, it tells our website that the transaction was successful and your order is processed.

Our website also does not permit the storage of customers' credit cards. While this may seem to be an inconvenience, it is done solely for the protection of our customers' identities and information.
Our website is third-party audited and continually monitored by McAfee. Our site's current security status can be viewed anytime at https://www.mcafeesecure.com/verify?host=organicindiausa.com.
If you have any further questions or concerns please contact us. You are always welcome to place your order over the phone at 888-550-8332, Monday – Friday, 9:00 AM to 5:00 PM MST.

What organic certifications do ORGANIC INDIA products have?
Here at ORGANIC INDIA we are 100% committed to organic quality and purity by our own EARTH SEER standards. We are amongst the few herbal companies in India to receive HACCP, GMP, ISO 9001-2008, Kosher and Halal Certifications. We have Organic Certifications from Control Union and SGS as per USDA, EU and NPOP Organic Standards. We are the first company in India to obtain Non-GMO Project Verification for many of our products with additional products in the verification process. Please visit this page to learn more about the meaning of the certifications our products carry for safeguarding quality assurance. We take every precaution to ensure ORGANIC INDIA products are free from pathogens, bacteria, viruses, harmful chemical pesticides, artificial hormones, heavy metals, toxic contaminants, radiation and genetic modification, to provide pure potent and effective True Wellness herbs to benefit our customers worldwide.

Are your products Kosher?
Our Kosher certification from the Orthodox Union indicates that our products may be consumed by all those who observe kosher dietary laws, as well as those who have special dietary requirements. All of our products are certified Kosher except for Chyawanprash. The ghee used in Chyawanprash comes from farms that are not certified Kosher. Please see our full list of certifications for further information.

What is an adaptogen?
Adaptogens are agents that help the body cope with stress, enhance physical and mental health and promote longevity. Simply said, their unique activity creates calm where there is stress, and energizes where there is fatigue. Ashwagandha and Tulsi specifically are two of the premier adaptogens known.

What are your herbal supplement capsules made from?
Our capsules are 100% vegetarian, made from plant cellulose derived from pine trees. Most capsules are made from gelatin, prepared from animal bones and hooves. Our capsules do not expose susceptible individuals to allergic reactions and disintegrate faster to facilitate digestion.

Does Turmeric need to be taken with black pepper?
Black pepper is often used with turmeric because it heats up the digestive system and does increase absorption, but can also irritate some people’s stomachs. We use ginger, which aids digestion and curuminoid extract, which aids in absorption. To maximize absorption, you can also take turmeric with a spoonful of ghee. For more information about Turmeric, please see this article.

Do you guarantee customer satisfaction?
We are confident you will enjoy your purchase, which is why we want to give you full assurance. If you are not absolutely satisfied with your purchase, for any reason, let us know. We will gladly replace the product or refund the purchase price.